SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A birthday gift to girls. They love it.
It is so easy to fill cream puffs, cupcakes or decorate with the ease of the trigger rather than squeezing a pastry bag. It comes apart for easy clean up and is dishwasher safe. We were glad to add it to our useful kitchen utensils.
Great for decorating cookies and cupcakes.
Easy to use! Makes it so much easier to make gorgeous cupcakes
This cake decorator works wonderful!
Have used this several times! Love it! Easy to clean and makes adorable icing blobs on my cookies and cakes!
Wonderfully made product. Easy to use with lots of options for decorating.
Love it and so easy to use!
Good product. Must have.
Heavy duty and awesome.
Super easy to use and clean. I love this tool.
The item perfectly okay it's not pricey and easy to use, was delevery on time less expected, thank you, thank you, thank you...
This product arrived within a few days and was in a good condition. I really like this dessert decorator. It is solid and easy to use. There is a small recipe book that comes with this tool that has some ideas how you can use it. I enjoy baking and was using decorating bag before but with this Dessert decorator it is quicker and easier to make a cake looking nice.
I am pretty sure she will be delighted with this item as she loves cake decorating and good quality tools
Never filled ladylocks so quick. This product is my lifesaver! Product Recommended
Perfect out of the box make a couple bands and works great
Wonderful to have if your like decorating cakes. very easy to use and handy to have around, instead of buying pricey decorated cakes.
Bought it as a gift from my grandmother who still makes cakes but her hands are not doing so well. She loves it and says it will be perfect for boarders for her.
I bought this tool to dispense grease. Not really made for that, but it works great!
I use mine for making deviled eggs primarily. Clean up was so easy. Sturdy and easy to use.
I've gone thru 2 pampered chef frosted (and I only make occasional cupcakes so nothing extreme) and I was sceptical to try a new brand. This was top rated and I noticed the difference right away. It works amazing. So easy to use and clean. It put my 2 pampered chef guns to shame. I highly recommend this!!!
I absolutely love this item!! I am a beginner and i can create professional looking cupcakes every time. I do not need ot mess with messy bags etc. anymore. People think I paid huge bucks for my cupcakes etc. I love the creations that i can make now. it is simple to use and easy clean up too. I never write reviews so it must be good! I love it! just a thought. LOVE!!! If you put a can of frosting (store bought betty crocker etc.) in the microwave for like ten seconds then out it in there that gives you a fast frosting for quick cupcakes if you can't do homeade in a hurry.
ordered for my wife and she loved it. any time a company makes it easy to keep my wife happy they are great for me. thanks
The best cake decorating tool! Very easy to use. ...the cream needs to be pretty soft though. ..can't use thick mascarpone for example. ..just won't come out. Your better off using a bag for thicker creams.i mainly bought it to fill cream puffs so its perfect.
Great tool for decorating. I have amazed so many many people. I can be so creative with all of my baking creations.
Does a great job and clean up is a breeze. Love this even MORE than my pampered chef easy accent decorator that this is replacing.
This was a gift for my daughters birthday. She used it to decorate cookies for her daughter's valentines day party. The cookies looked amazing, looked like they came from a high end bakery. Such a great buy and seemed sturdy the first time using it.
I have a lot of "kitchen decorating gadgets" already so I almost didn't buy this "1 more" but I am glad I did. I have used it much more frequently than I thought I would and just last week used it to make some stuffed strawberries with cream cheese fruit dip and as with everything I have used this for they turned out really pretty!
I love this! I had an old plastic one! This one is so much better! This one is heavy duty and comes with a ton of extras!:) Very Happy!
This was bought mostly to stuff peppers but after receiving it, may try a little decorating pies and cakes. This makes it look so easy and fun! Well worth the money! Will not break at first time you drop like the plastic one did! Love it!
First time cake froster and of course I buy the pro version lol. But I found it easy to use and am excited to learn more techniques. Cleaning is okay - I take it apart and let everything soak in warm water and soap before scrubbing. I like the stainless steel look but only drawback is you don't realize when you're out of frosting or need to push the plunger.
I bought two; one for me and a gift for my sister. The first time I used mine the pump broke in half making it useless. My sister's cookie plates were already bent and could not be straightened out. Unbelievable!!!!
This is an amazing device. I bought it because I had to make 350 deviled eggs for an event and this worked great. Is a bit of a learning curve on knowing just how full to fill it. If chunks clog up the nozzle then can be a little messy. Works better if not filled to the top. But easy to clean, sturdy. Can't wait to try it for holiday spritzer cookies.
This is the best one I ever purchased online, the products are really amazing and good quality, I can’t stop to using them to make cookies, After I used, I will give more comments about it. Anyway it really worths to buy.
Great and simple to make cookies in a short time. For the recipes just look on you tube for the whipped pastry and there are many. It is easy to clean because everything is taken apart. I advise!
It was a much appreciated gift that I gave my mother-in-law for the yummy cookies she already makes by hand. Recommend.
I like the sturdiness. It took a minute to figure out Inserting the inner piece after you add the icing to start decorating.
Previously, I had a couple of cheap plastic models. Granted, I don't use these things for cakes, but I do use them for deviled eggs, Shepard's Pie, etc. This item came with several tips and easy to clean since it is mainly metal.