SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Areagoods.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this and was even more surprised by how much I could do with it. Whole body workouts.
Great product and well made. Recommend
The Gaiam Pilates bar is well made, and nicely finished. It is compact and can be used in a variety of ways for strength and balance training. The resistance can be adjusted easily by rolling the bar, making it an effective home gym. I got this for my daughter who primarily does yoga, but also had been going to the gym to do targeted work-outs. The bar gives her the ability to do some of those work outs at home.
Excellent work, good quality. The material is rubber, soft touch. Congratulations to the store and I recommend
Good thing. With my height of 164 cm is a good tension. Muscle tension is felt.
I absolutely love this. There's tons of workouts to do on YouTube with it. It's easy to use and easy to adjust the resistance. I'm very tall, 6'1", so I was worried the bands would be too short, but it is perfect.
I used this right out of the box. I really like the comfort of the bar. It does not rub in on my neck and it’s the perfect length.
It has been about 4 months since I used this exercise machine for breakfast and dinner. I can see the leg line becoming what it wants. It's an excellent choice. I'm planning to work harder with my own efforts.
Love it! I even got one for my mom. I really do enjoy it (and I really hate exercising). As others mentioned, there's tons of videos on YouTube. I like it because it's challenging, but not so hard that I don't want to do it again. That said, you can make it harder if you are one of those crazy people and that's how you roll.
This is great no matter your fitness level. Doesn’t take up space and workout videos are easy to find online.
Love the laminated instruction cards that are included! Very nice! And a pen and a ring to hold the cards! Very nice product!
Love this thing! Great workout from such a simple piece of equipment. Well built, solid material, compact and versatile. This was an excellent purchase. Thank you!