Flexsteel tools provides variety of hand and power tools and professional foreign trade service like sourcing to all our business partners and potential foreign customers in the world. Our target is to offer good quality products with much more competitive price and the best service as an professional agency. We will try our best to meet customers’ requirement and sourcing the most suitable products for them .
| Buyer | Real customer reviews |
|---|---|
P***k   |
15 Oct 2020 15:45 Thanks |
V***e  |
12 Oct 2020 04:34 Great thing, I recommend |
Customer  |
23 Sep 2020 19:43 Thank you |
|
A***v |
21 Sep 2020 11:16 the order came, everything is fine. |
|
R***v |
11 Sep 2020 09:37 All OK |
J***k  |
10 Sep 2020 04:47 Excellent |
|
R***r |
3 Aug 2020 21:48 Good thing and fast delivery |
D***a  |
22 Jul 2020 10:03 Very useful for the household |
|
E***v |
20 Jul 2020 12:05 Thanks...! |
N***n  |
29 Jun 2020 22:50 Ok |
|
M***m |
14 Jun 2020 02:43 ok |
|
M***n |
16 Jan 2019 22:03 Good furniture product by the price |
|
O***V |
19 Dec 2018 08:33 Get very fast and exact as pictured missing provar |
|
C***s |
14 Nov 2018 09:00 Good |
Customer  |
29 Oct 2018 03:48 Excellent product |
I***a  |
20 Oct 2018 05:48 Try… looks nice quality |
|
S***s |
20 Sep 2018 07:03 Well received my order, very fast shipping and product OK Thanks and A + for other orders. I recommend this store. |
|
A***v |
28 Aug 2018 05:01 Product arrived. Perfect. Thank you store |
|
L***a |
8 Aug 2018 09:38 All very well |
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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