SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My husband bought this for me and I love it. I sip my coffee and usually drink 2 cups during the day. I would heat my coffee multiple time through out the morning in the microwave.
no more using a spoon for hot chocolate, this mug is excellent
It works really well you just hit the button and it stirs really quickly. I can just flip it on and off and it's already mixed. It's definitely handy the batteries can knock of out place really easily though. As long as you don't bang it around hard it should be good. I have a bunch of powder mixes some pretty thick and it can mix them all I love it!
I'm a big chocolate milk and hot chocolate drinker. It mixes the powders far better than trying to do it by hand. I have yet to get to the bottom of a mug and have any powder residue left. Plus it's very easy to clean. I just put a drop of dish soap in it then fill it with hot water and then the stir function on and let it basically clean itself. Just do that a few times refilling it with hot water until the soap is fully gone then dry it out with paper towels and it's good as new. Highly recommend it!
I like it. It is
This was a gift for my daughter and she loves it! I knew this was a great gift when I saw it on YouTube, I had to find it. This is a fantastic gift.
Great mug! Powerful spin so don't fill to the tip top
I work from home and love my tea and hot chocolate while i work. But I get busy and forget my great drink. This helps mix up the hot chocolate and every sip is great. Love it wanting another one soon
Great gift and I use it daily. I showed it around and now everyone wants one.
The 1st cup we received didn't work, but I was immediately sent a new one that came within 2 days. Quick resolution! This cup is fun to show off! I use a teaspoon of sugar and about half of the cup is creamer, I turn this on and it mixes perfectly. When I mix with a spoon in often I have to stir it to keep stuff from settling but this cup actually mixes it and blends it fully the 1st spin! Did I mention it's fun?! I have a little tornado in my coffee in the mornings! Great gift for yourself or someone who drives you crazy with the clink of their spoon in the mornings!
A bit expensive but has proven to be worth it. If you want a hot cup of coffee to last while you are reading the paper or doing your online work this maybe a good choice for you. The cup has an app where you can set your desired temperature and indicator lights to tell you if it is charged or maintaining temperature. The cup is very sturdy and is a heavy duty ceramic. I really love my Ember and now i can take my time enjoying a hot cup of coffee.
I own this Cup and the bigger 20 once version. Its a perfect fit to my Lettie maker. Keeps my coffee hot for hours even without using the included lid cover.
This cup is very well insulated
I loved it good gift
This one serves it’s purpose and for the price it’s awesome!
I need a large enough coffee mug that is short enough to fit my breville espresso machine. And I need it to be thermal insulated. This one checks all the boxes. Good purchase.
I like the size of this cup and especially the lid., I recommend.
This mug is AMAZING!! I have 3 other heated mug products by a company that starts with E and rhymes with "member" and I wanted something that actually holds a charge, and works for hours without needing to stay close to a coaster constantly. While this thing *is* heavy-ish, and doesn't hold like....an unreasonably large amount of coffee, it WORKS. I use it every day. On one full battery, I can get 3 days of use from it, it's absolutely exactly what I needed. It fits in all my cup holders and the lid really is
The flip top keeps the coffee from splashing out as we drive down the road. The mouth piece makes it easy to sip coffee and not worrying about bumps in the road. The mug will fit any drink holder in any vehicle.
I used to spend a lot of time zapping cold coffee in the microwave. Now my Ember cup keeps it at the temperature I like. Works for about two hours for me. Since I like milk in my coffee, I had to tinker with the temperature setting to keep the milk from scalding.
Loved the product for the first seven months. Only use it part time at our shore house And it won’t charge anymore. We’ve tried all the troubleshooting ideas out there. So for the price, would have expected it to last much longer. Like at least a year.
It was a gift and she absolutely loves it!
Very good, work well. Recommend
I love my ember coffee cup. I'm a little embarrassed by my ownership of it. It's one of those things that you drink from while reading stories about the grim realities of suffering in this world, and then you just wonder why you didn't give this money to starving children. But then you take another sip and think, "It's been 30 minutes since I poured this and it's still hot! Wow!"
My coffee was always cold before I finished it. It’s nice having warm coffee till the end
It's awesome to be able to consume a beverage over time and it stays piping hot.
It is simple thing but it makes a positive impact every day. It keeps everything warm without burning it. Very happy with it
This is my second mug. I got the bigger size this time around. Love that I don’t have to constantly stop what I’m doing to reheat my tea. I can do is on work at home, do chores around the house - and it’s perfectly hot when I take a sip.
I saw this reviewed on America’s test kitchen and they said it was the best so I decided to take a chance. For an extreme coffee lover like myself who roasts his own beans and meticulously brews to perfection, this mug has become indispensable. I would sooner divorce my wife than not be able to have my ember mug! It’s an amazing experience to be able to have the last sip of coffee be just as hot as the very first sip even while leisurely enjoying my cup of coffee for over an hour while at the computer. This thing is built with the quality of an iPhone. The box is amazing and the product even more so. I know it’s a lot of money for a coffee mug, but believe me when you get it and start using it you’ll appreciate that it probably cost them A hell of a lot to design and manufacture this. The quality of the materials and the manufacture is absolutely fabulous. As an engineer with extensive manufacturing experience I can attest to the impeccable quality of this mug.
I always had a problem with ending up with cold coffee. I used insulated mugs and cups and they always were so-so. This thing has been great. Keeps the temperature at the perfect temp as long as I want. The only odd thing is if you leave just a tiny bit of coffee in the cup it will cook into a gross film. Easy to clean out, but easy to forget and pretty grossing looking when you see it floating around the next cup.
I can be a bit immature. My favorite thing about this cup is telling my coworkers the exact degree of my coffee and how long its been that degrees. They are adequately annoyed and that makes me happy.
Thank you very much. The product arrived fast and was very pleased.
I like to drink hot coffee and read the paper. By the time I get to the last few sips of coffee it is cold. Saw this mug and decided to give it a try. I think the last sip now is hotter then the first. Great gift or for yourself if you like your coffee to stay hot.
It's really great at keeping my hot beverages hot. There is a nice range of temperatures from suggested tea and coffee temperatures to manual settings. I like to slowly sip my coffee in weekends and had the problem of having to pop my regular mugg into the microwave twice before I finished my coffee. I can now enjoy 2 consecutive cups of coffee on a single charge. Be aware that it doesn't heat cold beverages but instead keep temperatures. It can increase the temperatures a couple of degrees but using it for that function will deplete your battery faster. I highly recommend it.
This mug does exactly as it says it does
No more having to either drink cold coffee or keep running to the microwave to reheat! This was a great gift for me and I wouldn't hesitate to recommend it to anyone.
Easy to set up, easy to use. Down load the app, it paired easily, set your temperature and other settings and never touch it again. When you take it off the charger it wakes up but won't turn on until you put liquid in it. Keeps hot for hours. Nice adjustable led light that meets you know if it's on, working, standing by or if the battery is low. The best gift I got for my wife. Completely submersible to wash but can't go in the dishwasher or microwave.
This mug is like alien technology! Okay, it's pricey when compared to a mug you'd buy at your favorite discount store, but take the total cost and divide it by the endless number of perfect cups of coffee and you will see that it's actually a bargain. I don't know how I ever did without it.
One thing I remember about my dad was he always had hot coffee by his side. He had several old fashioned mug heaters plugged in around the house and one in his shop. My wife and I saw the Ember mug at my niece and nephews home a few weeks ago and I just had to have one. I bought two. We love them. The idea of having coffee stay hot till the the cup is empty and not having heaters positioned around my home just blows me away. We enjoy coffee in bed on Sunday mornings.
everything works, the goods arrived in 10 days. Thank you to the seller.
Uses my daughter for half a year, no complaints. The mug is excellent. Seller recommend.
Arrived quickly, I like it very much
Very handsome, it's like in the picture, I advise to put the lid on so you don't jump. And just getting coffee from the coffee machine to the Cup, that's advice.
Mug is excellent, works
I totally recommend the seller, no need to contact him or her, it came in less then a week, and the product is the same as the discription, its very nice and very nice quality, I try it as soon as I receive it, I just try it with water and I can see how powerful it mixed, it really works, I love it already and I can't wait to drink my coffee on it, thanks!!
It works perfectly. Good product.
I liked it very much! It's bigger than Or I thought
All ok. Interesting product. Good also to mount the cold milk
Match the description, was well packed, recommend this store.