SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Areagoods.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I only use this once a year or so on my knives, so it doesn't get a lot of use, and it does take up a surprising amount of drawer space. However, it's great never having to worry about logistics when my honing steel stops getting my knives nice and sharp and it's time to actually sharpen them.
I've had a good sharpener for 6 or so years, but this upgrade really kills it. The sharpeners spin inside the unit. They sharpen much faster than my older version. They also sharpen quite well, obviously since the abrasives are new. I hope to get a good 5 years out of this before replacing.
Using this sharpener, the less expensive knives are every bit as sharp as the expensive ones. When it's so easy to keep knives sharp, there is no need to invest in expensive knives.
Now that I have this knife sharpener, my quest for an Asian knife sharpener has ended. As soon as I got it, I had to try it on my 8 inch Japanese Chef's knife that I use daily. After about 10 swipes in each sharpening slot, my knife passed the paper test, and it now actually cuts instead of ripping. I was thrilled because this has been my favorite knife. Now I have to find the time to sharpen all of my other Japanese knives. I would highly recommend this sharpener as it is one that actually works.
My grandpa insisted that "only dull knives cut you." I understand now. Dull & burred knives cut in wrong directions. America's test kitchen is right again. In any case, if you want a safe kitchen for you or a loved one, you want this.
When I received it I sharpened the two knives that I use most and that have not been sharpened since I purchased them. Wow, what a difference. Both knives are now sharper and more useful than when they were new. Be sure to follow the enclosed directions in the package for best results. As the days go by I look forward to much sharper knives as I need each one in my collection. In addition the sharpener arrived in good condition in the promised time frame. I am very satisfied with this purchase.
It's is easy to use and the handle is sturdy and very comfortable to grip. It also takes up very little space and fits in my shallow knife/cutlery drawer. I can recommend this knife sharpener!
I tried it on a Chef’s knife and a serrated steak knife and both were sharpened.
Just a few strokes keeps my Victorinox blades nice and sharp.
I followed the directions to sharpen my knives, it worked just as it said it would. The knives are razor sharp. The extra bonus is that it also sharpens my serrated knives! I have one in particular which I love, but it had gotten dull. A few strokes, and it is good as new. I'll use this the rest of my life.
This sharpener does a great job if you follow instructions; apply the recommended force and number of strokes.
I used this new sharpener to sharpen my older knives and what a difference it made. I was a little skeptical at first because I already had 2 different Wusthof manual knife sharpeners and neither of those did a good job. Th knives I had been using and sharpened were a chef's 8" Victorinox knife and a Henkels 5" Nakiri knife.
I used this Chef's Choice device to sharpen three good Victorinox kitchen knives that were still in good condition, but had never been as sharp as I expected them to be when I first bought them. Wow! This sharpener made them BETTER than new.
This sharpener is quick and easy to use, and does an excellent job of keeping my thin-bladed knives sharp and smooth. It is indeed a worthwhile investment.
I spent years trying to practice a whetstone in preparation for getting some fancy-pants Japanese knifes. I decided to pick this up for when I am feel lazy and guess what? I am not going to be using my whetstones anymore! My home sharpening will always be done with this from now on. Wowowowow so easy, fast, and effective. 6/5
I can recommend this knife sharpener easily
I used it immediately on its arrival and found that it sharpened all my knives easily. I am not sure I get the "cuts paper with ease" type of performance the instructions offer, but I don't care because they cut meat, veggie and cheese with ease and I eat very little paper.
In fact, I am so happy with it than I am now getting their European knife sharpener for my other knifes. Highly recommended!
I have some Japanese knives... very thin. This is the best tool I have found to keep them in super sharp condition I would recommend for anyone with Shun or Mac or Kai or Glestain.
this knife sharpener works really well. even on super dull and old knives. two stages, one to reshape and get an edge back on an old blade, and one to hone in and really sharpen the blade. I gave it as a gift to my mother and it worked so well that i ended up buying the next generation of this knife sharpener for myself later.
I even use this sharpener with my pocket knives. They didn't used to have a 15 degree bevel...but they do now thanks to this amazing sharpener that just works.
I have used it and it is wonderful! The blade is back to factory sharpness and it is very easy to use. Plus I can use it to hone the knife everyday before using it to maintain the edge. My search is over! Thank you Chef's choice. To my knowledge it is the only easy to use sharpener on the market that works for Asian knifes.
I tested the knife on a tomato and it cut it effortlessly. I highly recommend this product.
I'm thoroughly impressed. I bought this product to resharpen my Victorinox Fibrox 8" Chef's Knife. I sharpened the blade through both slots (about 10x and 4x respectively). I was happy to see microscopic shavings form around the blade (this is a good sign that the blade is actually getting sharpened).
I am so glad I bought this. My cleaver got so sharp and cuts tomatoes and bell peppers with ease.
This sharpener is amazing and I would recommend it highly to anybody who’s looking for a good kitchen knife sharpener.
I have used it on some previous knives that are years old and have never really been sharpened appropriately in that timeframe. I was half considering throwing away those knives and replacing them when I got the recommendation for the sharpener. I use the sharpener on those knives and they have never cut this good, probably not even when they came factory sharpened.
They have never let me us astray before and this is quite possibly one of the best recommendations that they have ever made. This is an absolutely excellent and easy to use tool.
I bought this product on the recommendation of America’s test kitchen. I was looking for a good quality sharpening knife that wouldn’t break my budget and they recommended this one. I am very happy that I listen to them.
It works much better if you use a sawing motion back and forth. It will make a nice fine edge that will cut very smooth. Once I figured out how to use this sharpener it has become an essential tool in my kitchen.
Seems whenever I take the recommendation from America's test kitchen I am always satisfied and this was no different. This sharpener has really made my knives razor sharp.
Read the directions and use it just they way they say to do so. You will wind up with wonderfully sharp knives. A couple of our duller knives required two rounds with the course stones before a finishing round. But even they came out sharp enough to cut paper thin slices of tomato.