SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Very wonderful product and product quality beautiful thank the owner of the store to provide this wonderful product beautiful
Thanks! Everything is cool.
This piece allows you to use the phone as a Charger, just read the flash drives, from the phone to the phone quickly transfer files, so LCD combine several different standards of connection to the phone devices!
Quality product. Perfect for the price. Great seller.
Thank you, came the order quickly, everything works
Excellent, good price, good material, properly packed.
Quality product. It works very well, recommended.
Excellent product quality and all as described. Honest store and attentive. Recommend buying.
Thank you, excellent product, good store, delivery fast
Quality product, this is not the first time I order in this store. I checked it on a samsung a5 smartphone, everything works fine. Thanks!
Excellent quality product and very reliable seller. I recommend the purchase.
thanks ugreen, very honest you guys. Quality product. I will buy more products.
Delivered very fast. The product corresponds to the description. The store I recommend.
Super adapter! Everything works and there are no difficulties with using. Adapter body rubberized. The quality of customer service at the ugreen official store is at a high level.
The item was shipped in a branded polyethylene envelope. The product itself was packed in a factory many single packaging of dense polyethylene. The adapter fully meets the declared characteristics. Like all ugreen products with excellent quality adapter
Quality is good. Not the first time we order here. Reliable seller
Delivery fast. Laces of good quality, connection without backlash. I liked the USB OTG device for two microUSB and Type C connectors. Thanks seller for the quality product and fast shipment. Recommend.
Excellent OTG, took this one, and another from another company. This one normally displays the flash drive, etc. And from another company requires formatting. You can also connect any devices that support the device to which this OTG is connected. On Raspberry Pi Zero also works.
Good adapter. Seller recommend.
Cool thing! Everything works fine! Thanks ugreen! Recommend!