SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Areagoods.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is easy to collapse and can be put into a suitcase. Keeps food and drinks cold. Highly recommend.
Easy to travel with and did not leak when the ice melted. We had no issues even after using it for 8 hours.
Loved that it folded down easily to put in my suitcase. Used in Yosemite and it never leaked on us.
We flew Arizona and then road tripped for two weeks. This was perfect! It could easily pack in our luggage and also held up being in use for two weeks straight. It also fit perfectly in our minivan between seats. Looking forward to getting more use out of it!
I got this because it could travel in my large check-in suitcase. We traveled along the east coast this summer and it was nice to have a cooler for food and drinks in hotels and rental cars. It folds up flat, so it didn’t hinder the insane amount of clothes, shoes, toiletries, and I’m not sure what else, I crammed in that poor suitcase. This weekend it went to a girls weekend. Very handy keeping frozen foods frozen over the 3 hour commute.
These would make pretty decent coolers -- the round shape is great! I bought these to store and carry a melamine dish set and some plastic wine glasses to a VRBO. They solved the transport problem in a really nice way. Thanks!
It's amazing..especially .. the little access on top!!
Seriously, the reviews are the reason I bought this cooler! I am so glad that I did! We flew from the US to Turks and Caicos and wanted a cooler we could easily check since most things on the island are expensive (we’ve had to buy a very tiny cooler on a previous trip)…anyway We took this cooler on 3 dive trips and 5 different beaches and it was ABSOLUTELY perfect keeping our drinks cool!
Got this for sticking in luggage and taking to the beach and pool side. I had probably 5-6 people tell me they liked it and was gonna get one. Folds up nicely and very light weight.
Very confortable. It's going very well already use it and very happy.
I had my doubts about this lightweight thing keeping my food cold but it is fantastic without being so bulky and heavy. LOVE, LOVE, LOVE IT!
I was looking for a cooler like this and glad i bought it and exceeded my expectations.
This cooler keeps things cold for an acceptable amount of time. It’s not a Yeti or anything but it gets the job done. The best part is being able to collapse it. It fits perfect inside luggage. It fit in our “large” carry on (the one that is technically too big for most airplanes these days) and would easily fit in any midsize luggage. This was great for having a beach cooler on vacation or walking to the farmers market downtown and carrying the items back that needed to stay cool. It is lightweight and the zippers work well. I wish it came with a shoulder strap but it doesn’t. We will bring one from another cooler the next time we travel.
First of all I think this is a beautiful cooler. We live in Apt so don’t have room for big cooler so love it being collapsible. Holds really well when open. Nice touch with 2 pockets and bottle opener. I just wish it also came with should strap as it can get very heavy with ice melting and carrying several stuff to and from beach but other than that, really really happy with my purchase and totally worth it!!
It's just what I wanted. Leak proof,folds down when I'm not using it and easy to handle
This cooler is great for picnics, cold drinks out by the grill, or even for keeping drinks and food cold in the car. What makes this cooler stand out is it's ability to collapse into a 2" thick pad, easily storable in our small condo. We downsized 3 years ago, and this cooler fits perfect in our storage closet!
I bought this for a trip that I needed a full-size cooler but couldn’t possibly bring a traditional one. I read all the reviews and accepted that it would probably break during that first trip. Not only did it serve us perfectly during that trip but we’ve used it numerous times since and it hasn’t broken yet. It’s also quite nice looking.
Perfect for on the go. I love that it folds up once its not being used. Great quality for price
Ice lasts long, easy to load. Recommended
We have been in Alaska for 2 weeks. Never has leaked. It has held food, soda, and beer and keeps everything cold. Would highly recommend.
Awesome cooler worked well for traveling.
Good backpack, many pockets, comfortable! Perfect bag for grocery runs
I got this product for a Utah National Parks vacation where we flew in, rented a car and stayed in hotels. In its collapsed state it fits easily into a suitcase or carry-on. On arrival we went to groceries and convenience stores on our route to stay stocked up on soft drinks, sandwiches for lunch and even cold beer and wine. We refilled on ice each night at the hotels where we stayed. We used gallon zippy bags to put the ice in so as not to always have water free in the bottom of the cooler. Filling the bags only half full and keeping the zipper upright minimized any leaks. We found four baggies of ice kept the cooler cold for almost 48 hours. The snap-straight sides were a help and the handles fit over the pull handles on our luggage which allowed you to move them as a unit. The bottle opener on the handle is a little awkward at first, you must be careful to keep the bottle you are opening vertical. This helped save on food and drink costs especially for breakfast, lunch and snacks. Also having a nice cold drink to come back to after one of our hikes was glorious. The cooler will take at least 4 six-packs or the equivalent and we found it the best new addition to our travel planning in years. Highly recommended!
We like to travel and stay in vacation rentals - which often means trying to transport groceries from one location to another without a bulky cooler. This is a perfect solution. Fits right inside my suitcase (it does take up some room) and pops right open for our groceries. Small enough for beach picnics but big enough to hold our perishables for the drive to both Hana (yes, 2+ hours), back to Makawao (another 2+ hours) and on our last visit from Volcano to Kailua-Kona with a hiking stop on the way (closer to 4 hours). We just fill with ice from supermarket or our rental and put our meat, milk, cheese and other items for the long trip between locations. Everything stays nice and cold - and we haven't had any leakage. Next trip will be using it on the mainland during long drive in Canada. I'm sure it will do just fine! In the meantime, it travels with us for our Costco runs.
I love this product! The color is exactly as advertised and has so much room. It even has a band for when it’s collapsed. Definitely would recommend.
I bought this for travel thinking the collapsible part would be great when I didn’t need it. I took in on a trip and let it in the car overnight and the floor board was full of water. So it’s not leak proof. I do like the size and collapsible side of it.
I purchased this to keep drinks and snacks cold for a 4 day road trip. I was amazed how it kept everything cold longer than I would have expected. It fit perfectly in the center of the back seat, allowing me to pack around it. No leaking. Stayed cold. Perfect size!
I bought this for a trip since I read the hotel didn't have a mini-fridge. We were able to keep milk, water and even some food in it for several days. We used the ice from the hotel. Overnight a good portion of the ice had turned into cold water so we would then replace with fresh ice. We did this for a week and it dented its purpose. It did leak a bit in the bottom but barely. It might work better with a different kind of ice. This woykd alsu work great for a day at the beach and I'm sure the ice would last throughout the day. It also folds up flat and is great for transmitting! I love it! Multi-purpose and also looks nice. Highly recommend!
I love that this cooler folds up so I can hide it from my husband. Love him to pieces but I would like something of my own that doesn't get cover in mud, sat on then the lid is dented, or have the wheels fall off. I bought this and it worked amazingly for my kids birthday party. Filled it straight up with ice and drinks, didn't leak, held a lot of slim can drinks. Very please with this cooler and now she is tucked away nice and clean. 😁 I would recommend anyone to buy this cooler bag.
I’ve used it for my kids soccer games and on road trips. No leaking and holds a lot
Works well great price thank you
I am in love with this cooler. After reading many reviews about various coolers, I am so glad I purchased this one. I use it with the slim/medium sized ice packs. 8 ice packs kept 3 lbs of meat, and various other dishes at a cold temperature for close to 3 hours, while driving to visit with family. Highly recommended.
This cooler has exceeded my expectations. The snap hinge design on both sides is easy to use and makes it trouble-free to load and unload the cooler. It is leakproof, durable, and well made. It collapses into a slim size but can hold a large amount of food and/or beverages. I have used it on short trips and also to keep foods cold from the grocery store. I would definitely recommend it to family and friends.
We purchased this cooler because we were planning a fly-camping trip, and wanted to take all our camping equipment with us on the plane. It folds pretty flat, which was perfect for the plane. We've also used the cooler since on several roadtrips. The first thing to notice is that this cooler holds temperature pretty well, with ice lasting longer than our rigid cooler. It also holds a surprising number of things, because its sides are flexible. Last time we had a bunch of wine bottles in there, and the cooler was pretty heavy. But the handles are sturdy, and we had no trouble. The flexible liner seems like it could tear easily, so caution is advised. Overall, we're pretty happy with it.
I will enjoy using this as a lunch basket for the beach on Cape Cod for the rest of the summer confident it can manage to keep everything cool in the hot sun. It did wonders in the car parked all day in the sun in Europe on a particularly hot summer. I give this my highest recommendation!
I bought this cooler originally thinking I'd use it on a glamping trip where we didn't have a lot of room to carry a large cooler. We did use it when the fridge in the trailer was taking forever to cool and we needed to pick up groceries before entering Grand Canyon. Then I thought it would be nice to pack in the car to carry home frozen groceries on hot days (it works good for that as well). Now I find that I use it all the time. It's great for the office potluck to keep something cold when everybody else has sucked up the fridge space with their contribution, and it also keeps my dishes from spilling in the car and easy to pack along. I love that it's compact and collapsible but also pops up to a nice large size. I can't comment on it being leak proof because I opted to use those frozen ice packs that don't leak. When we did use it while camping we put ice in it but the ice was in a bag and we didn't leave it until it melted so again, that's not my comment - just love that it's compact until needed. I keep it with my Rachel Ray lasagna carriers which carry my hot items. So I'm set to go for any potluck contribution, hot or cold.
This product was perfect for our road trip in the car (over 2,000 miles) and trips to the beach. Kept everything fresh through 10 states. Highly recommend.
I bought this cooler to keep in my vehicle. I used to have a hard side cooler that took up room. This cooler collapses and stores easily when I don't need it. Definitely would buy again
This is the best food bag I have bought.