SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Areagoods.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
I don’t have to wait an hour in the fish market now, for them to clean my fish.
Easy to use highly recommend
Just finished using them on my whole fresh salmon from Bakkafrost in the Faroe Islands. They worked perfectly, thank you.
Thank you for the product.
This Fish Scaler Brush Fish Scaler Remover is awesome. What I love is that it works on fish filets, too. I almost did not purchase this scaler because I was concerned it would be difficult to use on fish filets. For filets, I simply hold one end of the filet and easily scrape off scales. This is much quicker than trying to use a serrated edge knife. The scaler is easy to clean, and the finish looks great. Be careful as this scaler is very sharp. Keep it away from children. I put this scaler away in my kitchen gadget drawer that no one uses except me. And I am careful not to pick it up by the edges. This would make a great gift for someone who loves fishing and cleaning his / her own catch.
This is a great, clever product that is easy to use and easy to clean. Without, we used to have fish scales all over the place, and some time cut figures by them. After having it, everything becomes so easy, cleaning, and safe.
A nice fish scalper
Perfect
This little tool helps my husband greatly to clean his fish!!!
Easy to use and works very good .
Easy to use and clean
My parents live in Florida, and I used to go fishing on the docks with them all the time. My parents are from Vietnam, and my dad is from a fishing village, so we eat a lot of fish. Throughout the years, she has been telling me her hands have been hurting, especially when she's scaling fish with the back of a cleaver. I bought her this, and she sent me a video telling me how she loves it, and her hands don't hurt as much as it does with a cleaver. She was surprised it actually worked so well, and now she doesn't completely dread scaling all the fish that gets caught.
I was able to remove all of the scales off of my fresh Atlantic salmon and I was able eat the skin if I chose to do so. It works very very well.
Made scaling fish a snap.
I use this product to clean fish and it’s easy to clean.
Very practical and nice product. Thank you v much indeed !!!
Good product. Thanks store.
It cleans well
Not much to say, it does exactly what you need it to do and is really easy to clean. Also from my experience it prevents scales from flying all over the place which is also quiet nice.
the item was used by my husband and it said items super easy and not what he expected. he is hard to please but he loves it!
Very easy to use and works quickly. Highly recommend if you need to scale fish!
Design could probably be a tad less clunky, but it is easy to use and much less annoying than other methods of descaling fish that I've had to do in the past. Would recommend.
Thank you very much, very fast delivered, I recommend
Good quality
durable very easy to use
Lightweight and perfect use to descale fish. The teeth are pretty sharp so you don’t need to apply much pressure to it. The design of it also makes it easy to clean.
works well., we bought to scale our sea bass we caught. easy to use. good product, value for money
It is easy to use just placed the fish on a hard surface and brush it with the fish scaler brush When finish using the fish scaler brush make some warm soap water and wash the fish scaler
Does exactly what it is designed to do with ease! I work in a major grocerery store SF Dept. and this makes descaling a fish a snap.
Works well. Good store. Recommend
I purchased this product to clean fish. It works wonderfully., just submerge the fish under water and scale away!
I'm a first time user of such a tool, it worked very well.
Simple, neat design; easy to use an clean. I like it!
Easy to use, and great on all fish with scales.
This is pretty straightforward. Easy to use. Does it's job. But it's spiky so its hard to clean by hand.
Takes no time at all and very easy to use. I love it.
The scales stay on the underside of the tool which helps with clean up as they don’t get all over the work surface
Gift for my husband. He loves it