SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.areagoods.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good insoles, correspond to the description
Very cool insoles, walking is a pleasure.
Received very quickly very happy with the product missing ProBAR is exactly as in the photo.
As description Good, stiff heel and arch support
Thank you, everything is fine
Everything is fine. Delivered in two weeks
They're just as they look, they're fine and they got to me before time. Good service and good quality
Very fast shipment and delivery. Insoles are good. Thank you
Great item and arrived super fast.
Insoles are good. It was 2 weeks before Germany.
Insoles came very quickly 7 days, the quality is super!!! Thank you very much to the seller for the speed and quality!!! Seller recommend!!!
I received the parcel, the quality is good, thanks to the seller.
very comfortable insoles. correspond to the size - if anything, then you can reduce it along the mesh on the insole. product description and photos are very accurate. well done seller! recommend!
Fast delivery. cut to my size and approached. excellent quality
Insoles as in the description, you can adjust the size.
Excellent insoles, fit in size, the order arrived very quickly
I received the goods! insole in appearance of quality! I can not try it because I broke my leg! Seller Thank you!
What the doctor prescribed, support the foot from flat feet and silicone pads. thanks to the store, I recommend!
Excellent insoles! In my 39 size S EU came just fine. The foot supports well, but of course, do not expect, that they are as if they are made according to your standards in an orthopedic workshop. Cushioning in the heel part is not bad due to a gel pad. I hope that it will be more comfortable for me to walk at my heel spree. In my everyday boots 39 R-RA sat down like poured!!! Now in the rise there tight, but not critical, lacing adjust. Consider this. In general, I definitely recommend. As a gift put heel locks, thanks), a useful thing. Free delivery in 2 weeks. I'll order more. Thank you.
Insoles fully correspond to the description. thank the seller and recommend the store.